PROGRAMME

PROGRAMME

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THURSDAY 12/09/19
8:00-9:00 Registration Location
9:00 Conference Opening Location
Speaker 1
Speaker 2
RESER President
9:30 Keynote speaker Location
Prof. J. Alberto Aragón Correa
Sustainability and Firms: Past Evolution and Future
11:00 Coffee break Location
11:30-13:00 Parallel Sessions I Clasroom #1 Clasroom #2 Clasroom #3
Clasroom #4
New services – New jobs Services activities and economic development Internationalization of services and services in emerging markets Services workforce and robotization
Mr Aitor Ruiz de la Torre, Prof David Sanchez #3 Customer Needs and Key Factors in the Development of Business Models Focused on Servitization (Industry 4.0.). A Case Study. Mr Alexander Schletz, Mr Rudolf Fischer, Dr Anne-Sophie Tombei #4 Making business model co-creation more efficient Dr Daisy Bertrand, Dr Pierre-Yves Léo, Prof Jean PHILIPPE #5 Peer to peer service platforms a new way for service internationalization? Insights from the accommodation sector. Dr Marialuisa Marzullo, Dr Adriana Carotenuto #11 Artificial Intelligence and Machine Learnig: Holobotics Experience Model
Mr Morten Boesen, Mr Peter Krüger #6 Using digital technologies to improve the customer experience in credence services: lessons from the automotive industry Dr Ellen Harpel #7 Gig and Independent Work in US Metropolitan Economies and Service Industries Dr Leonel Corona #18 Challenges for Service innovation in developing countries. The case of Mexico Ms Jurga Vesterte, Prof Ilona Skackauskiene #14 Exploring the methodological potential for decision-making in service modularization planning
Ms Birutė Vilčiauskaitė #16 Rethinking of Older Talents’ Re-careering Trajectories in Later Life Prof Jon Sundbo, Prof Luis Rubalcaba Bermejo, Prof Faïz Gallouj #9 Servitization in the Creative and Culture Industries. Suggestion of a Model. Mr Nikolay Chichkanov #31 Impact of Knowledge Coproduction on Innovation in Knowledge-Intensive Business Services Ms Silvia Gliem, Ms Magdalena Stuebner, Ms Milena Jael Silva Morales #17 Influence Factors of self-perceived Customer Orientation of Frontline Employees in Optician Shops
13:00-14:00 Lunch
14:00-15:30 Parallel Sessions II Clasroom #1 Clasroom #2 Clasroom #3 Clasroom #4
New services – New jobs Services activities and economic development Geographical aspects of services Services workforce and robotization
Prof Ida Gremyr, Dr Frida Smith, Prof Mattias Elg, Dr Erik Eriksson, Prof Árni Halldórsson, Dr Susanne Gustavsson #19 New roles in healthcare services resulting from increased patient involvement Dr Benoît Desmarchelier, Prof Faridah Djellal, Prof Faïz Gallouj #10 Innovation in Public Services in the Light of Public Administration Paradigms and Service Innovation Perspectives Prof Metka Stare, Prof Andreja Jaklic, Mr Klemen Knez #24 Is international trade in services changing the position of CEECs in GVC? Ms Veronika Belousova, Ms Dzhamilya Abuzyarova, Ms Zhaklin Krayushkina, Ms Yulia Lonshcikova, Ms Ekaterina Nikiforova, Mr Nikolay Chichkanov #32 A Reinforced Role of Human Capital for Science, Technology and Innovation
Ms Ane Bast, Dr Marit Engen, Dr Maria Røhnebæk #20 Transforming and Cocreating Dementia care Mr Gard Ringen Høibjerg #12 The Use and Abuse of Vegetational Concepts and Terms Revisited: Rethinking Service Systems and Service Ecosystems Prof José Aureliano Martin #26 Cross-Border Trade from Ceuta to Morocco. Analysis of its Impact on the Local Economy Dr Takeshi Takenaka #35 Re-design of service systems based on employee satisfaction, customer satisfaction and labour productivity
Prof Jose Maria Biedma, Prof Christian Bourret, Dr Nathalie Fabry, Dr Sylvain Zeghni #13 Data Use Issues in the Health and Tourism Interfaces as New Services Dr Ingrid Fasshauer #30 Living lab, a device for “smart” rural territories? Mr Jose Luis Navarro Espigares #57 Workforce Trends in Health Care Services
Dr Jørn Møller #41 Digitalization and Servitization in the Offshore Wind Industry
15:30 – 16:00 Coffee break
16:00 – 17:30 Parallel Sessions III Clasroom #1 Clasroom #2 Clasroom #3 Clasroom #4
New services – New jobs Services activities and economic development Geographical aspects of services Internationalization of services and services in emerging markets
Prof Magali Dubosson, Prof Emmanuel Fragniere, Prof Anne-Sylvaine Heritier, Mr Samuele Meier, Mr Charles Wainwright #27 A call for more socialization (SECI) to counter growing incivilities and impatience of end users through a human risk framework dedicated to front-liners Dr Céline Merlin-Brogniart #15 Social innovation networks, co-creation and innovation dynamics: the case of civic service projects Dr Dioni Elche, Dr Ángela Martínez-Pérez, Dr. Pedro M. García-Villaverde #67 Social capital and market dynamism as determinants of pioneering orientation Prof Andrew Jones, Prof Patrik Ström #42 Service economy integration in Latin America – international connection and value chain upgrading.
Prof Magali Dubosson, Prof Emmanuel Fragniere, Dr Denis Rochat, Mr Marshall Sitten, Mr Eric Berdeaux #33 Developing an AI and digitization service typology to take into account the particularities of new jobs and/or organizations according to different sectors of activity: an empirical study conducted in Switzerland Prof Liudmila Bagdoniene #22 Does resource scarcity encourage co-located organizations to cooperate in co-creating service innovation? Dr Davide Consoli, Dr Dioni Elche, Dr Mabel Sanchez-Barrioluengo #68 From brawn to brains: manufacturing-KIBS interdependency Dr Clara Belén Martos Martínez, Dr Marta Muñoz Guarasa #47 Importance of Intellectual Capital for KIS to be Born Global since its creation: Mixed Methods Approach
Dr Oscar Montes Pineda, Prof Faïz Gallouj, Prof Luis Rubalcaba Bermejo #39 Social Innovation and Educational Services Mr Manik Batra, Udita Taneja #49 Perceived Service Quality and Patient Satisfaction: A Study of Hospitals in a Developing Country
17:30 – 19:00 Parallel Sessions IV Clasroom #1 Clasroom #2 Clasroom #3 Clasroom #4
New services – New jobs Services activities and economic development New services – New jobs Services activities and economic development
Dr Kenan Wassouf, Dr Noama Abbas #54 Les facteurs déterminants la fidélité du consommateur au système Drive : une étude appliquée à Carrefour Drive. Mr José Aureliano Martin Segura #25 Socio-Economic impact of the Granada Science Park on the local economy Dr David Gago #60 Co-creating the future of work: the role of living labs as spaces of interaction Ms Raquel Ferrero Prieto, Dr Jose Manuel de la Torre, Dr Eulogio Cordon-Pozo, Dr María Dolores Vidal #36 Effect of Compensation Information on Compensation Effectiveness
Prof Yi Liu, Prof Wenxiu Li #45 Ridesharing and Air Pollution: Evidence from Didichuxing Prof Maria Colurcio, Dr Fabiola Sfodera, Prof Isabella Mingo, Prof Alberto Mattiacci #34 Service Ecosystem design: the role of technology Dr Marco Tregua, Dr Cristina Caterina Amitrano, Dr Roberta Gargiulo, Prof Tiziana Russo Spena, Prof Francesco Bifulco #59 From the Wall to the Screen: Artworks at the Box Office Dr Mervi Rajahonka, Mrs Kaija Villman #37 From lifelong earning to lifelong meaning – Perspectives to lifelong learning and sustainable careers of women in service businesses
Mrs Charlotte Feraille, Dr Claudie Meyer, Prof Christian Bourret #48 Innovative Services and Creation of new Ecosystems : the Case of two Tourism Platforms and their Impacts on Workforces. Prof Alberto Pastore, Dr Angela Carida, Prof Maria Colurcio, Prof Bo Edvardsson, Dr Monia Melia #58 Fuelling Novel And Sustainable Service Ecosystems: The Orchestrating Role of Engagement Platforms Dr Mervi Rajahonka, Mrs Kaija Villman #38 A Maturity Model for Service Development for SMEs
19:00 – 19:15 Presentation 2020 RESER Conference: Prof. Luis Rubalcaba Location
19:15 End of session’s day 1
19:30 City walk Meeting point
21:30 Social activity: Ceuta Research Institute / Ceuta City Hall Meeting point
FRIDAY 09/13/19
8:30 – 10:00 Parallel Sessions IV Clasroom #1 Clasroom #2 Clasroom #3 Clasroom #4
New services – New jobs Services activities and economic development
Dr Eduardo Castellano, Dr Urko Lopez #61 Design process of a servitization Roadmap for Basque manufacturing cooperatives Mr Pablo Ortega Carrasco, Dr Vera Ferrón Vilchez #29 The suitable organizational characteristics for signalling Corporate Social Responsibility practices in industrial and services companies
Mr Morten Hansen, Mr Niels Christoffersen, Mr Per Laugesen #63 Developing E-government solutions in Denmark – balancing public/private and civic/customer perspectives Dr Benoît Desmarchelier, Prof Faridah Djellal, Prof Faïz Gallouj #51 Mapping Social Innovation Networks
Mr Fabio Iannone, Dr Vera Ferrón Vilchez #69 The importance of environmental training on green public procurement Dr Eulogio Cordon-Pozo, Dr Jose Manuel de la Torre, Dr María Dolores Vidal, Ms Raquel Ferrero Prieto, Prof José Aureliano Martin #56 More is not always better! Innovation Training and the performance of innovation in the financial sector
10:00 – 10:30 Coffee break
10:30 – 12:00 Round table: Services and the future of the workforce
Chair: Marie-Christine Monnoyer (Doyen de la Faculte de Droit en Institut Catholique de Toulouse – RESER Council and Founder Member)
Fernando Trujillo Sáez (University of Granada)
Irene Falla Ruiz (Personal Data de Helity Aerospece Engineer)
Olaf Johannsmann (Plant Manager – KNAUF Spain)
Guillermo Martínez González ( Financial Controller and Solutions Leader for Health Systems, Philips Iberia)
12:00 – 13:30 Keynote speaker
Jorge Casillas, PhD Associate Professor Dept. Computer Science and Artifical Intellligente University of Granada
All that glitters is not gold in Artificial Intelligence; welcome to its dark side
13:30 – 14:30 Lunch
14:30 – 16:00 Parallel Sessions V Clasroom #1 Clasroom #2 Clasroom #3 Clasroom #4
New services – New jobs Services activities and economic development New services – New jobs
Ms Milena-Jael Silva-Morales, Ms Silvia Gliem, Ms Magdalena Stuebner, Prof Camal Gallouj #70 Multi-service urban digital platforms as a system of systems to support the advent of smart service systems for smart cities: What challenges on new ways of working? Dr Francisco Rejón-Guardia, Prof Guillermo Maraver-Tarifa #62 Measurement model proposal for the evaluation of teaching performance by the students according to the conceptual framework of the dominant service logic theory. Mr Christophe Said, Prof Giuseppe Strina, Dr Feriha Özdemir #64 Developing digital service systems innovations in SME especially crafts
Prof Tiziana Russo Spena #71 Nudging Innovation Dr Martin Falk #65 Hotels benefit from stricter Airbnb regulations Mr Pedro Costa, Ms Elisabete Tomaz, Ms Maria Assunçao Gato, Ms Margarida Perestrelo, Ms Ana Rita Cruz #73 Assessing creative tourism initiatives in small cities and rural areas of Portugal: an integrative model for local impacts
Ms Mª Trinidad Montes, Mr Gabriel Garcia-Parada #72 Entrepreneuriat senior, option ou obligation? Ms Estibaliz Hernandez Eleno, Ms Iñaki Fernandez #66 A multidimensional model to assess knowledge intensive business services (KIBS) firms’ competitiveness Ms Silvia Stuchi, Ms Sonia Paulino #76 Towards Sustainable Urban Mobility: service innovation and tactical urbanism initiatives
Mrs Francesca Spinelli #77 Trade Policy Reforms, Firms Heterogeneity and Labour Market Outcomes Ms Marilyne Pasquier, Ms Sacha Varone, Prof Magali Dubosson #78 A dynamic matchmaking approach applied on the real estate market: The challenge of finding the right tenant for the right landlord and viceversa
16:00 – 16:15 Closing session. RESER 2019
16:15 – 16:45 Coffee break
16:45 – 18:30 General Assembly
18:30 End of session’s day 2
19:30 City walk
21:30 Gala Dinner